Privacy Policy

Orium Architecture — a trading name of ORIUM PROPERTIES LTD

Last updated: 26 October 2026

1. Who we are

Orium Architecture is the trading name of ORIUM PROPERTIES LTD, a company registered in England and Wales under company number 16223451.

Our registered office is:

Flat 4, Dray Court, Trout Road, London, UB7 7RW.

Website: https://www.oriumarchitecture.co.uk

Email: info@oriumarchitecture.co.uk

Privacy enquiries and marketing opt-outs: hello@oriumarchitecture.co.uk

Telephone: +44 7345 758837

ORIUM PROPERTIES LTD is the data controller responsible for the personal information described in this policy.

We provide architectural design, residential planning, Building Regulations drawing services, technical design production and architectural coordination support.

We are committed to handling personal information fairly, securely and transparently in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal information we collect

Depending on how you interact with us, we may collect:

Website and project enquiries

Your name and contact information, including email address and telephone number.
Property or project location.
Details of proposed architectural works, project requirements and timescales.
Documents, drawings, photographs or information you choose to provide.
Communications, consultation requests and correspondence relating to your enquiry.

Business contacts and professional relationships

Names, job titles and employer details.
Business email addresses, company websites and publicly available business contact information.
Relevant publicly available project, planning, development or recruitment information.
Records of business correspondence, stated service requirements, meetings and agreed follow-up actions.
Marketing preferences, objections and unsubscribe requests.

Website usage

Technical information associated with your visit, such as device information, browser type, IP address and website interaction data, where collected by our website platform or enabled services.
Cookies and similar technologies, subject to the settings and consent arrangements described below.

We do not intentionally request sensitive personal information through our general contact forms or marketing campaigns. Please avoid including unnecessary sensitive information in project enquiries.

3. How we collect information

We may receive information:

Directly from you when you complete our website enquiry forms, request a consultation, contact us or engage our services.
During telephone calls, emails, meetings and project discussions.
From publicly available business websites, professional directories, Companies House records, relevant recruitment advertisements, published project information and local authority planning registers.
From business contact research and verification providers, including LeadMagic where used to identify relevant professional email addresses.
Through our website platform and its associated services.

When obtaining professional contact details from public or third-party sources, we seek to use information relevant to the recipient's professional role and our architectural services.

4. Why we use personal information and our lawful bases

We use personal information for the following purposes:

Responding to enquiries and preparing quotations

To review project requirements, communicate with prospective clients, arrange consultations and prepare quotations.

Our lawful basis will normally be taking steps at your request before entering into a contract, or our legitimate interests in responding to business enquiries, depending on the circumstances.

Providing architectural services

To administer appointments, coordinate design information, deliver agreed work, communicate with relevant consultants and contractors, and maintain necessary project records.

Our lawful basis may be contractual necessity, legitimate interests or compliance with legal obligations, depending on the activity.

Business development and professional introductions

To identify appropriate commercial organisations and professional contacts who may have an interest in our architectural design, drawing production or technical coordination services.

Where appropriate, we rely on our legitimate interests in developing relevant business relationships, subject to an assessment of necessity, proportionality and the rights of the individual.

We comply with applicable Privacy and Electronic Communications Regulations (PECR) when undertaking electronic direct marketing. We do not treat all business contacts as automatically eligible for unsolicited email marketing.

Business administration and legal requirements

To maintain appropriate records, manage business operations, resolve disputes, prevent misuse and comply with applicable legal or regulatory requirements.

Our lawful basis may be legitimate interests or legal obligation.

Website performance and optional technologies

We use essential website technologies necessary to operate and secure the website. Where required, we seek consent before using non-essential cookies or similar technologies.

5. Business-to-business marketing

We may contact relevant corporate businesses or professional contacts to introduce Orium Architecture's services, where permitted by law.

Our outreach is intended to be relevant to the recipient's business responsibilities and may concern residential planning services, Building Regulations drawings, outsourced architectural production or technical design coordination.

We do not purchase or use personal homeowner lists for unsolicited marketing.

We take reasonable steps to check the relevance of each business contact, avoid duplicate introductions and respect previous objections.

Marketing emails identify Orium Architecture, provide contact details and explain how to opt out.

You can object to direct marketing at any time. Simply reply "unsubscribe" to a marketing email or contact hello@oriumarchitecture.co.uk.

Once we receive a marketing objection, we stop the relevant marketing activity and maintain a minimal suppression record to avoid contacting you again for that purpose.

6. How we use and share information

We use appropriate technology providers and authorised support personnel to operate our website, email, customer relationship management and business administration activities.

These may include:

Wix — website hosting, enquiry forms, customer records and CRM functions.
Microsoft 365, supplied through GoDaddy — business email and correspondence.
Business contact research and verification providers, including LeadMagic where applicable.
Authorised freelance business-development support — relevant research, business communications, prospect qualification and follow-up administration.
Professional consultants and project participants — where necessary for an agreed architectural project, subject to appropriate confidentiality and data-handling arrangements.

We may also disclose information where legally required or necessary to establish, exercise or defend legal claims.

We do not sell personal information to third-party advertisers.

Authorised service providers and contractors should process relevant personal information only for the purposes for which access has been granted and under appropriate contractual and security arrangements.

7. International access and transfers

Some service providers or authorised support personnel may operate outside the United Kingdom.

In particular, Orium Architecture may engage US-based business-development support to research relevant companies, manage authorised campaign correspondence and update business contact records.

Where access or transfer of personal information outside the UK is subject to international transfer rules, we seek to use an applicable UK adequacy arrangement or appropriate contractual safeguards, together with proportionate security measures.

For information about applicable international transfer safeguards, contact hello@oriumarchitecture.co.uk.

8. How we protect information

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss and misuse.

Depending on the system and activity, these include:

Access controls and individual account permissions.
Multifactor authentication.
Secure business email and controlled CRM access.
Device security and encryption where appropriate.
Restricted access for external support personnel.
Secure handling and deletion of working files when no longer required.
Maintaining records of marketing objections and exclusions.

No electronic communication or storage system can be guaranteed to be completely secure.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, taking account of legal, contractual and legitimate business requirements.

Unsuccessful or inactive business prospects: Reviewed after the relevant campaign and deleted or anonymised when no longer needed for a legitimate purpose.
Project enquiries: Retained while being considered or pursued and for a reasonable subsequent period where necessary for correspondence, administration or possible disputes.
Active clients and project records: Retained for an appropriate period based on contractual, legal, professional and insurance-related requirements.
Marketing objections: Minimal suppression information retained as necessary to ensure an objection continues to be respected.
Website usage and cookie information: Retained according to the relevant technology and applicable settings.

You may request further information about retention by contacting us.

10. Cookies and website technologies

Our website is hosted and operated using Wix, which may use cookies and similar technologies for website functionality, security, visitor preferences and other enabled features.

Essential technologies may be necessary for the operation of the website.

Where optional analytics, advertising or other non-essential cookies or similar technologies require consent, we seek that consent through the website's applicable cookie controls before enabling them.

You can manage your choices through the cookie controls made available on our website and through your browser settings, where applicable.

11. Your data protection rights

Subject to applicable law and any relevant exemptions, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information in appropriate circumstances.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Request transfer of certain personal information where the right to data portability applies.
Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
Raise concerns about applicable automated decision-making where relevant.

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

To exercise your rights, contact:

hello@oriumarchitecture.co.uk

We may need to verify your identity before fulfilling certain requests. We will respond within the timeframes required by applicable law.

12. Complaints

If you have concerns about how your information is handled, please contact us first so we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: https://ico.org.uk/make-a-complaint/

13. Changes to this policy

We may update this Privacy Policy when our services, technology providers, business operations or legal obligations change.

The latest version will be published on this page with an updated revision date.

Where a material change requires further notice or consent, we will take appropriate steps.

14. Contact details

Orium Architecture
Trading name of ORIUM PROPERTIES LTD
Company number: 16223451
Registered office: Flat 4, Dray Court, Trout Road, London, UB7 7RW

General enquiries: info@oriumarchitecture.co.uk
Privacy and marketing enquiries: hello@oriumarchitecture.co.uk
Website: https://www.oriumarchitecture.co.uk
Telephone: +44 7345 758837